An AI support agent for SaaS products
Answers from your real documentation, and escalates the rest with context attached.
What people ask it
What is hard now, and what changes
The same forty questions make up most of the queue.
Answered from your docs, correctly, at any hour.
Escalations arrive with no context and need a reply asking for it.
The agent has already gathered it.
You cannot see which docs are failing.
Every unanswered question is logged.
What exists on day one
- ✓
Answers grounded in your own documentation
- ✓
Tickets captured with reproduction detail
- ✓
A list of what it could not answer — your docs backlog
The agent, already configured
Nothing to set up from scratch. This is what you get the moment you start — and every part of it is editable.
Support
Answers from your documentation and escalates the rest with context
What it collects, without interrogating anyone
- account or workspace
- plan
- what they were doing
- error message
- steps to reproduce
The brief it is built from
“A SaaS support agent that answers from our own documentation, gathers reproduction detail before escalating, and keeps a list of every question it could not answer as the documentation backlog.”
Open this in the builderThe pages you get
Built from what the agent collects. Nothing to import first.
The parts that matter most here
Real memory
Your AI agent remembers every person — their history, preferences and past questions — across every session.
Adaptive conversation
Your agent reads each person’s intent and tone, then adjusts how it talks — one at a time, never scripted.
Insights
See what people ask, where they drop off and what to improve — explained, not just charted.
Embed anywhere
A widget for your site, a shareable link, or an API — your agent, wherever you need it.
Questions
How long does it take to set up an agent for a saas support team?
Minutes. You describe what you do in a sentence; the agent, its site and its first pages are generated from that, then you edit anything you disagree with.
Does it make things up?
It answers from what you give it — your pricing, your documents, your service list. What it cannot answer it says it cannot answer, and you get a list of those so you can fill the gaps.
Can it live on my own domain?
Yes. Point an A record at us and the agent serves from your domain with your branding and no trace of ours — no menu, no account bar, no badge.
What happens to what it captures?
Everything lands on your dashboard as real records — knowledge base, faq, task board — which you can export or pull through the API.
The sentence is already written
The agent, its website and its first pages are generated from it — then you change whatever you disagree with.
Build your agent free