List · reads article
Knowledge base
Reference the agent answers from.
One row per item, the plainest possible view.
- Connecting a custom domainSetup
- Why is my agent not replying?Troubleshooting
- Choosing modules for your agentGetting started
- Billing and plan changesAccount
What it does
Behaviours, not fields. Choosing between two modules is choosing between these.
For questions that need three paragraphs, where an FAQ line would be a wrong answer politely given.
The agent quotes from it rather than improvising, so the long answer is consistent.
View counts show which article is doing the work, and usually it is the one about getting started.
How it works
- 1
An article is written once for a question that needs more than a line.
- 2
The agent quotes from it rather than improvising, so the long answer stays consistent.
- 3
Views accumulate, and the most-read article is usually the one about getting started.
- 4
The updated date makes staleness visible without anyone auditing.
Best for
Reading and scanning. It is the right default more often than it looks.
Not the right choice for
Comparing many fields at once — use a table.
What a row holds
Every field, and what the agent listens for to fill it — which is the difference between a page you type into and one that fills itself.
| Field | Type | Filled from |
|---|---|---|
| Articlerequired | text | The title, phrased as the thing somebody is trying to do. |
| Section | text | Grouping for browsing — setup, troubleshooting, account. |
| Views | number | How often it is read. Shows which article is doing the work. |
| Updated | date | When it last changed, which is how a stale article becomes visible. |
What it does not do
A module chosen for something it cannot do costs more than one that was never offered.
- No search ranking or relevance tuning — articles are found by section and title.
- No access control. Every article is as public as the site.
- Views count page loads, not whether anybody read to the end.
- No translations; a second language is a second article.
Before it works
What you have to provide, if anything.
- Nothing, but write the first article about setup. It is what people read.
- Pair with FAQ, which handles everything answerable in a sentence.
In practice
A product whose setup genuinely takes ten minutes to explain.
“Write up how to connect a custom domain properly.”
What the agent built
An article in the setup section, which the agent then linked instead of retyping.
What changed
Support messages about domains halved. The article was read 1,204 times in a month by people who never contacted anyone.
Better with
These do a different job on the same data. An agent can have all of them.
Visitors ask the same handful of things — hours, delivery, pricing, whether you do X — and the answers should be identical on the page and in the chat.
More than one person needs to know how something is done, and it currently lives in someone's head.
The same situations recur and get handled differently depending on who is on shift.
Who uses this page
SaaS support team
Answers from your real documentation, and escalates the rest with context attached.
Insurance broker
Collects what a quote actually needs, without a twenty-minute call.
Law firm
Handles first contact properly: what the matter is, whether you take it, and what happens next.
Tutor or school
Answers parents’ questions and captures the level, subject and availability that matter.
Questions
What data does the Knowledge base page use?
It reads article records the agent has collected. Reference the agent answers from. Nothing has to be imported first — the page appears once there is something to show.
Do I have to build or configure it?
No. You describe what you need in a sentence and the agent chooses the view and fills it. Custom pages exist for the cases no built-in view covers, and those are reviewed before they go live.
When is a list the wrong choice?
Comparing many fields at once — use a table. It is best for: reading and scanning. It is the right default more often than it looks.
Does it stay up to date?
Yes. The page is a view over the data rather than a copy of it, so anything the agent learns afterwards shows up without a rebuild or a re-import.
More in Knowledge & ideas
- Do you deliver outside Paris?Yes — anywhere in France, 2–4 working days.
- Can I change an order after paying?Until it ships. Message the agent and it will handle it.
- Do you do wholesale?From 12 units. Ask for the trade price list.
FAQ
Question/answer pairs.
Trade pricing → Wholesale enquiries
Idea mapping
Ideas linked by relation.
Opening a second site → —
Mind map
Branching concept map.
How we price a project
Camille · 4 · 2 Sep
Install day checklist
Tomas · 2 · 19 Aug
Supplier onboarding
Camille · 6 · Mar 2026
Brand rules
Aïcha · 1 · 11 Aug
Wiki
Long-form linked docs.
Ask for it in a sentence
You do not configure this page. You tell your agent what you need and it builds it from what it has already collected.
Build your agent free