Wiki

What it does

Behaviours, not fields. Choosing between two modules is choosing between these.

For how things work here and why they were set up that way — the thing that lives in one person head.

Pages link to each other, so a process spanning three areas can be followed.

Last edited and links out together show which page has quietly gone stale.

How it works

1
A page is written when the same explanation has been given twice.
2
Pages link to each other, so a process spanning three areas can be followed.
3
Links out and last edited together surface the page that matters and has gone stale.
4
An owner is required, because a page nobody owns is a page nobody corrects.

Best for

Briefs, notes, policies, anything read as prose.

Not the right choice for

Structured fields pretending to be prose.

What a row holds

Every field, and what the agent listens for to fill it — which is the difference between a page you type into and one that fills itself.

Field	Type	Filled from
Pagerequired	text	What it documents, phrased as how we do X.
Ownerrequired	text	Who keeps it true. A page with no owner goes stale silently.
Links out	number	How many other pages it points at, which shows how central it is.
Last editedrequired	date	When it last changed. Central and old is the combination to look for.

What it does not do

A module chosen for something it cannot do costs more than one that was never offered.

Internal by default. Anything customer-facing belongs in the knowledge base.
No approval or review cycle — an owner is a name, not a workflow.
No page history, so an edit loses what was there.
Links are recorded but not validated; a renamed page leaves them pointing nowhere.

Before it works

What you have to provide, if anything.

Nothing, but assign an owner on the first page or the habit never starts.
Write the page the third time you explain something, not the first.

In practice

A company onboarding its first employee in two years.

“Write down how we actually price a project.”

What was said to the agent

What the agent built

A wiki page with the pricing process, linked from four others.

What changed

The new starter stopped asking the same question in week three. The supplier onboarding page, last edited in March, was found and fixed because it sat next to it.

Better with

These do a different job on the same data. An agent can have all of them.

PlaybooksLive

The same situations recur and get handled differently depending on who is on shift.

GlossaryLive

The business uses language that newcomers or customers misread, and the misreading has a cost.

DocumentsLive

Documents have versions and expiry dates, and using the wrong one has consequences.

Questions

What data does the Wiki page use?

It reads article records the agent has collected. Long-form linked docs. Nothing has to be imported first — the page appears once there is something to show.

Do I have to build or configure it?

No. You describe what you need in a sentence and the agent chooses the view and fills it. Custom pages exist for the cases no built-in view covers, and those are reviewed before they go live.

When is a document the wrong choice?

Structured fields pretending to be prose. It is best for: briefs, notes, policies, anything read as prose.

Does it stay up to date?

Yes. The page is a view over the data rather than a copy of it, so anything the agent learns afterwards shows up without a rebuild or a re-import.

More in Knowledge & ideas

The most-read article is the one about getting started, which is usually the tell.

Connecting a custom domainSetup
Why is my agent not replying?Troubleshooting
Choosing modules for your agentGetting started
Billing and plan changesAccount

Knowledge base

Reference the agent answers from.

Change an answer here and the agent starts giving the new one.

Do you deliver outside Paris?Yes — anywhere in France, 2–4 working days.
Can I change an order after paying?Until it ships. Message the agent and it will handle it.
Do you do wholesale?From 12 units. Ask for the trade price list.

FAQ

Question/answer pairs.

Packaging turns out to sit between two unrelated plans. That is the map earning its keep.

Trade pricingWholesale enquiriesSubscription boxesCafé partnerships

Trade pricing → Wholesale enquiries

Idea mapping

Ideas linked by relation.

One root, branches beneath. The shape is the argument.

Opening a second siteMoneyLease vs buyStaffing

Opening a second site → —

Mind map

Branching concept map.